If you would like to return any of the items you have received, Séfr offers a 14-day return policy, valid from the day you received your order.
- Item must be returned to us in perfect condition. Unworn, with tags, garment wrapping and in its original packaging. The products also needs to be fragrance free, so avoid using perfume or cologne as products with a strong smell counts as a worn product. Strong smells could result in health problems such as asthma or migraine.
- Shoes must be tried only on a carpeted surface until you decide to keep them.
- Our products that come in their own box (such as shoes) must be returned in their original, undamaged box as this is considered a part of the product. Should a shoebox return to us in damaged condition, you will be charged with 10% of the value of that product. This cost will be deducted from the order value once the return has been processed.
- Make sure that products that come with their own box should be placed inside another solid box carton to not damage the original packaging.
- Sale items purchased outside of the EU are not eligible for return or exchanges.
- Séfr reserves the right to reject any returned items that do not meet requirements stated above. Should your return be rejected then you will be notified via email.
- Enter your email address and order number (this can be found on the delivery note)
- Select the item(s) you wish to return and fill out the cause of return. Here you have the options to attach pictures if needed (for example if the product was damaged) - Select Refund Method (Store Credit or Refund) as well as Shipping Method. The Shipping Method you chose must correspond with where the product is shipped from.
UPS Standard (Return within the EU),
UPS Saver (from outside of the EU / rest of world) or
DHL Freight (for returns within Sweden). - After the return request has been sent we will review the request and, upon accepting, we will send you an email with return label and further instructions on how to send the goods back to us.
Kindly note that returns outside of the EU needs to print out, sign and attach customs paperwork. This is found at https://www.sefr-online.com/customer-service/returns-and-exchanges
- Place the item(s) in a solid carton box, complete with the original tags, packaging and polybag.
- Close the box and tape it securely
- Attach the pre-paid return shipping label on the box (over any prior shipping information)
- Returns from outside of the EU need to fill out customs paperwork. Mark the goods as RETURN on the customs paperwork and declare the correct value of goods. Goods not marked this way may be subject to delays or import duties. Note that additional duties, taxes or any additional charges will not be refunded by Séfr. More information on the customs paperwork will be found below. We will process the return within 48 hours of receiving the parcel. Please note that the refund process may take up to 10 business days depending on your bank.
Séfr provides customers with a pre-paid return shipping label after registering the return at the Séfr return portal. This return cost cost will be deducted from the original form of payment once we process the return. Goods that is sent back to us that isn’t sent back with the prepaid shipping label needs to be delivered to the actual warehouse. We do not collect parcels from pickup-points. We do not recommend sending the parcel to us using a different forwarding agent than provided by us, as we do not have the possibility to collect parcels that will not be sent to our warehouse and it may then be subject to additional customs or import duties. The customer takes full liability for any customs or import duties that will be applied to the parcel in case of a return.
Once your product is received by the warehouse it will be inspected and approved. You will be automatically refunded in your original payment method. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds into your account. We do not issue a refund for any shipping charges. Complete the return form and enclose it together with the returned products.
The return must be sent to the following address:
SÉFR AB
C/O LINK LOGISTICS
Åkarevägen 3D
435 33 Mölnlycke, Sweden
Returns not sent directly to the address above (i.e to service points or other pickup-locations) will not be collected.
We are unable to make exchanges. If you want to change to a different size or product, a new order must be placed. We recommend placing a new order on the correct size before initiating the return of the original product. By doing so you will be sure to receive your desired product. After Séfr has processed the return or exchange we will issue a refund and you will be notified via email. When returning your item(s) to us, please follow the return steps stated above.
Do you have any further questions or concerns regarding returns or exchanges? Feel free to send us an email at customerservice@sefr-online.com
We do not accept returns on gift cards or issued credit memos. No return on sale items for non-European customers.
If you receive a defective product, please notify us immediately. You are entitled to raise a complain about defective products within three years. You must however notify Séfr within a reasonable time frame after you have detected that the product is defective (in accordance with applicable consumer regulations). If Séfr finds the product to be defective, Séfr will make a full refund including shipping costs. If you want to make a complaint regarding a defective product, please contact customerservice@sefr-online.com and our team will assist you.
Returns coming from outside of the EU needs to send an enclosed commercial invoice together with the parcel. You can download the customs paperwork here: https://assets.ctfassets.net/y4c91oal2vfu/7i937NNrdOUlEiz6jsbMdg/ea1f0cb43fc5ff8d545685bf4fdcea37/Invoice_Template_B2C_E-COM.xls Kindly note that that the pre-filled out fields (recipient + RETURN) shall not be changed. The customer shall fill out the marked fields, print out the document and sign the customs paperwork. Enclose the customs document in a transparent plastic pocket on the outside of the box. By changing any of the already existing data, there is a higher risk that the parcel will be delayed due to customs issues. Be sure to change the currency to the correct one and make sure the final sum matches the products.
The return form can be found inside the Séfr branded envelope. If you have misplaced the return form please find the PDF on the link below. Kindly print it, fill it out and send it together with the returned goods.